QMS Overview

For all levels of operation, today's nursing homes require sophisticated software and a quality management system for their healthcare facility. With nursing home quality analytics and organizational efficiencies, a quality software system will help enhance quality and compliance, reduce risk, create system-wide transparency and save time. Team TSI’s comprehensive, web-based Quality Management Suite integrates all your performance improvement activities and helps skilled nursing facilities determine what systems are working and what needs to be improved. All your data and all your hard work are processed and focused for organizational excellence.

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Process Driven Quality Assurance

The QMS is a nursing home quality management system that helps you reduce risk, create system wide transparency and save time while integrating all of your performance improvement activities. Driven by CMS’s nursing home survey process methodology, you will have all the right data for quality assurance.

Year-Round Regulatory Compliance

Our nursing home quality analytics keep tabs on regulatory survey risk, trends and performance factors so there aren’t any surprises. The QMS gives you assistance with complying with the Five Elements of the QAPI program, ensuring that you’ll be compliant and informed of any potential areas of improvement.

Data-Driven Quality Management

Team TSI is committed to our fully integrated, comprehensive and systematic quality management suite and the benefits it will provide your organization. With the best analytical tools, you’ll effectively focus your data into actionable intelligence, enabling you to provide the best level of care to your residents.

Survey Process

Nursing home management and staff know how important the survey process is to their business. With Survey Process software, you can ensure your processes and facilities are delivering the quality of care your residents need. Team TSI’s Survey Process software continuously monitors compliance and quality. Survey Process enables your organization to identify risks and opportunities for quality improvement — not just before survey, but every day. Survey Process and quality of life tracking use data collection, standardized surveys, resident interviews and observation to assess the quality of care at your specific facility.

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Identify Risks and Opportunities

Survey Process automatically brings together all the necessary data for the Survey Process, observations and MDS 3.0, laying the groundwork for identifying and addressing opportunities for quality measures improvement. Our comprehensive quality management system makes it easy to implement a continuous improvement cycle in your facility.

Guides you through the Survey Process

Providing easy access to the information you need, our innovative “click through” navigation feature allows you to see relevant information right away. By providing information when you need it, you can focus on the solutions instead of the tools. Our Survey Process software database also ensures your data is not duplicated or lost.

Quality and Compliance Framework

Achieve better surveys and year-round compliance and quality. With the data-driven, objective survey methodology at its core, Survey Process becomes the structure your quality and compliance programs are built around. Contact Team TSI today to learn more about how our quality of care and quality of life indicators software can help you actively provide the best long-term care.

Events/Incidents Management

Ensuring the long-term health of your residents requires the ability to investigate events as they happen and access past incident data quickly. Our Event Manager offers specific nursing home tracking and investigation for 20 different types of events. The included prompts help you ask the right questions to gather the right information and identify the issues that drive improvement. Our long term health care quality tracking software makes it easy to assign tasks, schedule follow-ups and optimize Case Mix. This ensures that resources are properly allocated to provide at-risk or recovering residents with the best possible level of care.

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20 Types of Events

Make sure every aspect of an event is accounted for with our detail-oriented nursing home incident tracking tools. With 20 types of event forms available, you’ll always have the right tool to manage resident care effectively. Our nursing home event tracking program is also customizable to meet your unique needs. It can track events from multiple locations without worrying about data duplication. Event Manager is also available as an incident tracking app for tablets.

Prompted Questions

Event Manager prompts you with questions for easy collection of all relevant information. Your residents will benefit from included forms for initial event description, interviews, investigation and action plans. At Team TSI, we know that the goal of nursing home incident tracking and investigation isn't simply to respond to an event — it's to gather intelligence about the risk factors affecting your residents. Contact us today for more information about Event Manager..

Concerns & Grievances

As a long-term care provider, we know you do everything you can for your residents — and that includes treating their grievances with the respect they deserve. Successful nursing homes see patient complaints as an opportunity to analyze the level of care they offer and find ways to improve it. At Team TSI, our grievance reporting software allows you to follow through with your residents’ concerns and improve your quality of care. You can relax knowing that the correct data is being collected, and you’ll immediately know when something can be improved. Show your residents that you’re listening to their concerns by improving customer service with nursing home grievances reporting software.

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Track & Respond to Concerns

With the Concerns module, you can identify positive and negative trends and patterns. Having a way to detect trends early gives you the information you need to resolve them before there is an emergency. Our grievance tracking software takes you step-by-step through the reporting process, ensuring all relevant information is catalogued, and follow up investigations and action plans are put into place. This means you can respond to any future emergencies quickly and efficiently.

Follow up on Compliments

Your team is the cornerstone of quality care for your facility. As such, it is important to recognize those individuals who provide an example for the rest. Positive feedback and recognition serve as powerful motivation to maintain and increase quality of care. You can record and follow-up on compliments received from residents and family members who feel a staff member has provided exemplary service – and then celebrate by recognizing the staff member for excellent customer service.

Verify Appropriate Resolution

Identifying the problem is half the job. Once your analytical tools have identified the trends and patterns within your customer feedback, you can track and make sure they are followed through to the appropriate resolution. Because Concern Manager is also available as a nursing home grievance app for tablets, your staff can open grievance reports remotely to ensure your residents’ needs are always a priority. Contact us today to learn more about our grievance tracking software.

Meeting Management

With the Meeting Manager module, leadership can smoothly monitor and identify trends and track improvements. By monitoring, investigating and analyzing the overall quality of your organization, you can more easily meet the Five Elements of the QAPI program.

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Prepare and Document Meetings

Minimize frustration by streamlining the time spent preparing and documenting meetings. By improving the effectiveness of meetings, you have more time to implement change and achieve progress.

Meeting Transparency

People want to have access to meeting materials anywhere within the organization. Meeting Manager enables you to provide greater meeting transparency and access throughout your organization.

Standardized Meetings

An organized and consistent meeting format maximizes the efficacy of the distributed information. Cut through confusion and get the greatest benefit from focused and informative meetings.


Over the past several years, monitoring and reducing rehospitalization rates has becomes a priority for long-term care providers. By monitoring and investigating your rehospitalization rates, you can reduce associated costs and potential negative physical, emotional and psychological impacts on residents. IntelliLogix™ Rehospitalizations offers unadjusted and risk-adjusted rehospitalization rates. Another unique feature is the ability to analyze real-time event data in addition to MDS data. By harnessing the power of Event Manager, you can draw better conclusions and increase quality of care.

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30-Day Report

IntelliLogix™ Rehospitalizations helps you accurately determine a facility’s rehospitalization rate. It offers monitoring of admissions and discharges, gives an overview of diagnoses (such as shortness of breath or COPD) common to your residents to help you understand the kind of cases you are admitting, and gives you a look at relevant diagnoses present on the MDS at the time of discharge.

Investigate with Event Manager

A rehospitalization event needs to be investigated in a very specific way. IntelliLogix™ Event Manager–an important component of Team TSI’s Quality Management Suite–gathers information on admission conditions, discharge conditions, reasons for discharge, and possible causative factors as well as transactional details like time, day, shift, physician, hospital and other information.

Analyze Trends and Patterns

IntelliLogix™ Event Manager helps you quickly identify rehospitalization trends and patterns over time. This gives you the actionable intelligence you need to make improvements in clinical systems. In addition, improvements can be made in preparation and communication, so when acute episodes occur, your staff is able to assess and communicate with physicians to address residents’ needs appropriately.